Return Policy

Returns Policy

Returns is a scheme provided by Sportegenie under this policy in terms of which the option of replacement and/ or refund is offered to you. All products listed under a particular category may not have the same returns policy. Kindly check the respective item’s applicable return policy on the product page for any exceptions to the table below.

Category Period Conditions
Lifestyle: Clothing (excluding, Innerwear, Socks and Freebies), Footwear, Eyewear 10 days You may request for a refund /replacement within 30 days of delivery, as long as it is unworn, unwashed, without stains, undamaged and with all original tags & packaging intact.
Sport & Fitness Equipment, Footwear Accessories 10 days You may request for a refund / replacement within 10 days of delivery, For Lingerie (top-wear), it should be unworn, unwashed, without stains, undamaged and with all original tags & packaging intact.

Returns Pick-Up and Processing

In case of returns where you would like item(s) to be picked up from a different address, the address can only be changed if pick-up service is available at the new address.

During pick-up, your product will be checked for the following conditions:

Category Conditions
Correct Product Name/ image/ brand/ serial number/ article number/ bar code should match and MRP tag should be undetected and clearly visible.
Complete Product All in-the-box accessories (like remote control, starter kits, instruction manuals, etc.), freebies and combos (if any) should be present.
Unused Product The product should be unused, unwashed, unsoiled, without any stains and with non-tampered quality check.
Undamaged Product The product should be undamaged and without any scratches, dents, tears or holes.
Undamaged Packaging Product’s original packaging/ box should be undamaged.

The field executive may refuse to accept the returns if any of the above conditions are not met.

For any products for which a refund is to be given, the refund will be processed once the returned product has been received by the seller